Some taxpayers apparently are so frustrated about delayed refunds that they are threatening their tax preparers.
The increasing disgruntlement of taxpayers whose refunds have been delayed, sometimes for weeks, because of Internal Revenue Service computer processing issues was mentioned during an IRS Oversight Board hearing on correspondence audits last month.
Bernie McKay, chairman of the Council for Electronic Revenue Communication Advancement, or CERCA, noted in his written testimony that early season filers are usually the ones most in need of tax refund money.
"When refunds are delayed and status information is not available or reliable, private sector tax call center staff suffer widespread verbal abuse from deeply frustrated taxpayers, while storefront associates have been physically threatened or even sustained personal property damage (e.g., rocks through car windshield)," according to McKay.
"We did not go into detail about specific incidents, but if you talk to any tax practitioner in the country, they will say that there were challenges that they had," CERCA spokesman Mike Cavanagh told Accounting Today.
This is why I don't do other people's taxes.
Even so, I'm getting some folks venting here at the ol' blog. One reader just today shared the frustration that many have with the IRS delay in issuing refunds:
"I don't understand why you're taking so long with refunding our money. I am in my sixth week right now ... and you can't tell me where my refund is. I am pissed off. I don't care what problem you are having at the IRS or if the White House has put you all into debt. It's not the taxpayers' problem. I would like to know why I can't find out where my money is? Someone needs to find it and send it to me or at least call me with my status."
The IRS swears things are improving, but obviously not for this person.
Tax pros, are you hearing the same client complaints?
Is this year's refund delay situation causing more than the usual grumbling from customers? Have any been extreme?
Here's hoping that no one ends up facing a dangerously agitated tax client and that the IRS gets these delayed tax refunds out ASAP.
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